When you book event services with an organiser established in the European Union, your reservation is embedded in a strong legal framework of EU consumer protection law. Your rights are grounded in several key instruments, notably the Consumer Rights Directive 2011/83/EU (which includes tailored provisions for leisure services fixed to a particular date), the Unfair Commercial Practices Directive 2005/29/EC (as subsequently updated by Directive (EU) 2019/2161), and the national implementing legislation in each EU Member State. These rules oblige traders to provide transparent, complete and accurate pre‑contract information, prohibit deceptive or aggressive marketing behaviour, and guarantee that you are entitled to effective remedies – including refunds or financial compensation – where services are not supplied in accordance with the contract. For leisure and event activities that must occur on a specific date or within a specific period, the ordinary 14‑day right of withdrawal can be restricted by EU law, but this does not curtail your overarching rights to be treated fairly, to receive the services contracted for, and to obtain redress if expectations are not met.

Strict EU data protection standards, in particular the General Data Protection Regulation (GDPR), also govern the handling of your personal details and payment information. All payments are processed through secure, SSL‑encrypted systems in conformity with these standards. Your personal data are processed solely for clearly defined purposes related to managing your booking and delivering the relevant services, and always in line with GDPR principles of lawfulness, fairness, necessity and security. This combination of consumer law and data protection law provides a high level of certainty and security, allowing you to make your booking in full confidence that your rights as an EU consumer are clearly set out and effectively upheld.

If you encounter difficulties and need help enforcing your rights, you can turn to the public authorities established for this very purpose. Every EU Member State maintains a national consumer protection authority responsible for applying EU consumer legislation and intervening against non‑compliant traders. In addition, your local European Consumer Centre, as part of the EU‑wide European Consumer Centres Network (ECC‑Net), can offer you free specialist advice and practical assistance in resolving cross‑border disputes with companies established in another EU country, Norway or Iceland. These authorities and networks cooperate closely with the European Commission and operate within the broader Consumer Protection Cooperation (CPC) framework, which is tasked with monitoring markets and ensuring EU rules are effectively enforced. Consequently, by choosing an EU‑based organiser for your event services, you benefit from a coherent and high standard of legal and financial protection across the EU.

By contrast, certain stag‑do providers and similar businesses are headquartered outside the European Union, for example in Switzerland, which is not an EU Member State. In such cases, you may not benefit from the same level of protection or the same accessible enforcement tools as those afforded under EU consumer law to customers of EU‑based organisers. As a result, asserting your rights or obtaining compensation if something goes wrong can prove more complex and less predictable.

Your financial interests are additionally safeguarded by specific EU rules applicable to travel services. Where your arrangements qualify as a package including accommodation, our company operates, among other obligations, in accordance with the EU Package Travel Directive (EU) 2015/2302 and the corresponding national implementing measures. This regime is expressly designed to protect travellers in the event of problems, including the unlikely event that the organiser becomes insolvent. In practice, this means there must be adequate financial security in place to ensure that you receive a refund if the trip cannot take place and, where transport forms part of the package, that you receive necessary assistance and repatriation if you are already abroad and the agreed services are not provided.

In parallel with these legal obligations, we apply strict internal standards for payment security and financial management. Customer funds linked to package arrangements are handled strictly in line with EU requirements, using encrypted, state‑of‑the‑art payment solutions and cooperating only with trusted, regulated financial institutions.