Terms and Conditions

§1 Definitions:

For the purposes of these Terms and Conditions, the following definitions shall apply:

WBIEGU – abbreviated name of the company WBIEGU Iwona Ciechomska (hereinafter referred to as the "Company"), registered at the address: Ludwiki 4/28, 01-226 Warsaw, operator of the website IncentivePoland.com;
Company – WBIEGU company, operator of the website IncentivePoland.com;
IncentivePoland.com Website – the website through which the Company provides information about its activities and sells products – vouchers for attractions, training courses, workshops, events – as well as services – catering services (hereinafter referred to as the "website", "www site" or "online service");

Workshop – a product or service sold directly by the Company or indirectly through the Company’s subcontractors (hereinafter referred to as "training", "workshop", "event", "function", "party" or "attraction");
Group Organizer – a natural person acting on their own behalf or on behalf of an entrepreneur, placing an order for a given attraction (hereinafter referred to as the "Client", "Organizer" or "Group Organizer");
Participants – a group of persons participating in an event;
Final Voucher – an electronic confirmation of the conclusion of the sales agreement for the attraction, containing information on the main characteristics of the service and the method of communication with the Group Organizer, along with the main points of these Terms and Conditions;

Subcontractor – a natural person, legal entity or institution cooperating with the Company in the provision of attractions or their components;
Terms and Conditions – means these terms and conditions;
Parties – the parties to the attraction sales agreement are, on the one hand, the Company, and on the other hand, the Group Organizer or the entrepreneur on whose behalf the Group Organizer acts based on a power of attorney (hereinafter referred to as the party or the Client);

§2 General Provisions

These Terms and Conditions define the general conditions, rules, and manner of concluding agreements concerning the sale of attractions by the Company.

The Terms and Conditions apply to all attractions sold by the Company.

All participants are obliged to become acquainted with these Terms and Conditions. The Group Organizer is responsible for informing the participants about the content of the Terms and Conditions.

The Company undertakes to exercise due diligence in the sale of attractions and to ensure appropriate communication with the Company's staff.

§3 Subject of the Agreement, Payment Terms, Method of Conclusion, and Amendments to the Agreement

The purchase of an attraction is made directly through the online service, where, after reviewing the main characteristics of the service, including the subject and price of the service, the Group Organizer selects the attraction, specifies the number of participants, and sets the date of the attraction.

Ordering an attraction requires a deposit of 50% of the total price. The Organizer may also pay the full amount immediately based on the issued proforma invoice. The remaining 50% must be paid no later than 14 days before the attraction date. In the event of non-payment by the deadline, the Company reserves the right, after prior notice and setting a payment deadline, to consider the event canceled and to retain the deposit, if paid.

If the event date falls within less than 14 days from the date of order, the reservation requires a 100% payment via express transfer or payment link. If the Organizer’s company procedures do not allow for such payment methods and the ordered attractions require urgent confirmation, the Organizer must send the Company bank payment confirmation via email.

The agreement between the Company and the Group Organizer or the company the Organizer represents is concluded upon the booking of the deposit in the Company's bank account or the account of the Company's payment service provider (e.g., PayPro, Dotpay, Przelewy24, Stripe). Payment of the deposit constitutes acceptance of the Terms and Conditions. The Organizer is obliged to familiarize all participants with the Terms and Conditions and bears full responsibility for any violations by the participants.

Upon booking of the deposit, the Company sends the Organizer the Final Voucher, which confirms the conclusion of the agreement and sets out the order's implementation details.

In the event of changes to the order, particularly regarding the number of participants, the date of the attraction, or other unspecified matters, the Company will send the Client an updated voucher.

The parties to the agreement referred to in §3 point 2 are the Company and the Organizer or the entrepreneur represented by the Group Organizer.

The reservation and purchase of attractions occur after reading and accepting the Terms and Conditions. Payment of the deposit constitutes acceptance by the Group Organizer, the entrepreneur represented by the Organizer, and all participants.

Upon request by the other party, the Company issues and sends a proforma VAT invoice.

All prices listed on the website are net prices, and the appropriate VAT rate will be added according to applicable Polish law. For companies based outside of Poland, the gross amount constitutes the final price, with the VAT rate adjusted accordingly (e.g., "N/A" for UK). Foreign clients eligible for the reverse charge mechanism must settle VAT themselves in accordance with the laws applicable in their country of establishment.

The VAT invoice is issued upon request submitted within the deadlines set by applicable regulations. According to the regulations effective from January 1, 2020, a business entity making a corporate purchase based on a receipt can request an invoice only if the receipt includes the company’s VAT ID (NIP). To receive a VAT invoice, the NIP must be provided before payment. Otherwise, the seller will not be authorized to issue an invoice, and the buyer will lose the right to include the purchase as a business expense.

The durations of activities listed are approximate and may vary depending on group size, date, location, time of day, etc.

Due to the required time for order processing, the conclusion of the agreement referred to in §3 point 2, and the selection of additional attractions should take place at least two weeks before the attraction start date. Although later arrangements are possible, they require prior contact (preferably by phone) to adjust the schedule. In such cases, full prepayment (100%) is required.

The Group Organizer may change the number of participants up to 10 working days ( a working day by definition is Monday thru Friday) before the event date, by informing the Company via email. Reductions in the number of participants after this deadline will not affect the final price, and the Organizer remains liable for payment for the initially reported number of participants. Increasing the number of participants requires the Company's consent and is subject to availability. The Company reserves the right to refuse additional participants if notification is made less than 10 working days before the event.

If an attraction requires a minimum number of participants, the Client must pay for the minimum declared number, even if fewer participants attend, subject to the remaining provisions of these Terms and Conditions.

If fewer participants attend than initially declared, the Company will make efforts to adjust the billing favorably for the Client, depending on when it receives notice of the change.

If more participants attend than initially declared, the Company will endeavor to accommodate them, subject to availability and timely notice as per §3 of the Terms and Conditions.

The Company will also endeavor to accommodate the Group Organizer's wishes to change the attraction or its date, but such changes are handled individually, and the final decision rests with Company management.

In exceptional cases where a change of date is requested less than 10 days before the event, the Company may, at the Client's request, waive the right to retain 100% of the payment. In such cases, the Company may propose rescheduling the event for an additional fee covering organizational costs. The new date must be agreed within 7 business days and executed within a maximum of two months from the original date, subject to the Company’s acceptance. Failure to set a new date will result in cancellation without refund. No changes to attractions, the number of participants, or location will be permitted. Any later cancellation will result in the full charge of the amount owed. The new date will be considered final and binding.

Offers posted on the website and offers sent via email are not binding commercial offers within the meaning of the Polish Civil Code but are for informational purposes only as of the publication date. This disclaimer is intended not to mislead but to account for the possibility of human error despite due diligence. The Company reserves the right to make mistakes or errors.

§4 Right of Withdrawal by the Purchasing Party

Preliminary reservations, under which the party has not paid a deposit, are non-binding. The party may make changes to such an order, e.g., regarding the number of participants in the activity, as well as cancel the reservation, without incurring any costs.

After concluding the contract, the Client has the right to withdraw from the contract without giving any reason. Withdrawal from the contract more than 10 working days before the date of the first activity results in the forfeiture of the deposit in favor of the Company to cover costs. Withdrawal from the contract or change in the number of participants made less than 10 working days before the activity obliges the Client to pay the full amount resulting from the order. In such a case, the outstanding amount must be paid within 7 days from the date of withdrawal based on the issued invoice.

In the situation referred to in §4 point 2 of the Terms and Conditions, upon prior notice of withdrawal, the Parties may engage in negotiations to reach a mutually satisfactory agreement regarding payment. In particular, during such negotiations, the Company may offer to issue a voucher for future use by the other party.

Subject to the provisions of §5, in the event of non-performance of the contract by one of the Parties, the other Party may withdraw from the contract without setting an additional deadline and retain the received deposit in the amount specified in §3 point 1, or if it has provided the deposit, may demand its return in the amount prescribed by law.

The group organizer, acting on his own behalf or on behalf of a company, as well as consumers and entrepreneurs with consumer rights, pursuant to the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827 as amended), have the right to withdraw from a distance contract (subject to the exceptions under the Act), provided that the order or its execution does not specify the date and/or period of service delivery/provision of the attraction.

Debt enforcement resulting from the Terms and Conditions is at the debtor’s cost.

§5 Rules of Participation in Activities, Contract Execution Rules

All participants must be adults. Ensuring this requirement lies with the Organizer. The Company is not responsible for the participation of minors in activities.

The Company is not responsible for participants' behavior during events or for damages caused by participants. The Group Organizer is liable for any damage caused by participants and for ensuring all participants are adults and have read the Terms and Conditions.

The Company reserves the right to exclude participants acting dangerously or violating principles of social coexistence, without refunding any costs.

During the activity, the Company reserves the right to demand that participants who violate the Terms and Conditions or disregard justified instructions of Company employees, subcontractors, collaborators (instructors, event coordinators, artists, venue staff, etc.), or behave improperly or rudely, leave the event location without reimbursement of incurred costs.

Due to unforeseen random events (e.g., force majeure) and other circumstances beyond the Company's control (e.g., significant change in the number of participants, changes in Client’s guidelines), the Company reserves the right to organize the activity at another location or time, ensuring a comparable or higher standard of service. The Company will endeavor to minimize inconvenience and inform the Client immediately.

If the unlikely event that the base service price changes, the Client will receive a proposal for a new price and will have a limited time to accept it or cancel the booking without mutual obligation.

The Organizer undertakes to cover all costs resulting from damages caused by participants, based on an on-site written damage report. This document serves as a payment request, and the Client must pay the specified compensation amount immediately or within 7 days upon receiving an invoice from the Company.

In exceptional situations where contract execution is impossible (e.g., subcontractor ceases operations), the Company may withdraw from the contract within 2 days from conclusion or from learning about the impossibility. The Company will inform the Organizer and propose an alternative solution. If not accepted within the given timeframe, the Company will refund the full amount paid.

The Company reserves the right to change the date or cancel the event in case of unforeseen circumstances, force majeure, or factors beyond the Company's control (e.g., subcontractor unavailability, illness, accidents, regulatory changes). In case of cancellation, the Company will refund the full amount paid. If a new date is possible, the Organizer may accept it or withdraw without additional cost.

In exceptional cases, if due to factors beyond the Company's control (e.g., weather, traffic, illness or accidents of subcontractors), a change of location or time is necessary, the Company will inform the Organizer immediately. All contractual obligations remain in force.

In exceptional circumstances, if an attraction must be canceled by the Company or subcontractor (e.g., due to force majeure, national mourning), and the parties do not agree on a new date, the Company will refund the full amount paid. Both parties waive further claims for damages against each other.

Transfers included in some workshops/training sessions are provided by external subcontractors using private minibuses. In exceptional cases (e.g., unavailability, force majeure), the Company reserves the right to arrange alternative transportation.

If subcontractors impose specific participation rules (e.g., dress code, sobriety), participants not complying (e.g., sports shoes, sandals, being under influence) may be denied entry. In such cases, neither the participant nor the contracting party is entitled to a refund. The Company recommends ensuring a safe return home for intoxicated participants. For subcontractor rules, contact the event coordinator.

§6 Insurance

The Company does not automatically provide insurance for participants unless the Organizer has purchased additional accident insurance (NNW). The Organizer must inform participants to obtain individual insurance, especially for extreme activities (e.g., zorbing, bungee jumping). Without such insurance, participants take part at their own risk and will.

The Group Organizer must inform participants about applicable safety rules, regulations, and personal responsibility. The Company reserves the right to refuse participation to individuals under the influence of alcohol or intoxicants. The Organizer is liable for failing to fulfill this information duty.

The Client may purchase NNW insurance offered by external providers through the Company. By making the payment, the Organizer declares acceptance of the General Insurance Terms (OWU) offered by the Company.

Some attractions offered by the Company (e.g., parachute jumps, zorbing, quad biking) are classified by insurance companies as extreme sports and may not be covered by standard insurance. Coverage is also excluded in cases of alcohol or drug consumption. Purchasing an additional insurance package is recommended.

The Company states that most subcontractors have basic third-party liability insurance (OC).

The Company’s third-party liability insurance (both delictual and contractual) is included in the price of some attractions.

Each participant is advised to have valid medical insurance within the territory of the Republic of Poland.

Considering §4 point 2 regarding withdrawal rights, in case of illness requiring contract withdrawal, it is recommended to have insurance covering such situations. Many credit card providers offer similar insurance. Please contact your bank or insurance company for details.

§7 Complaint Procedure

The Group Organizer has the right to submit a complaint within 7 days after the event, specifying concrete deficiencies in service performance. Complaints must be submitted via email to hello@incentivepoland.com with a description and documentation (e.g., photos, videos). The Company commits to reviewing complaints within 14 working days of submission. If accepted, the Company may offer a partial refund, a discount for future orders, or other forms of compensation. Complaints submitted after the deadline will not be considered.

The party may submit complaints regarding the contract to the Company via email at hello@incentivepoland.comor in writing to the Company's address. A properly submitted complaint must include at least:

a. Client's name, address, and email address
b. Date of contract conclusion forming the complaint’s basis
c. Subject of complaint with specific demands
d. Description of all circumstances justifying the complaint

§8 Personal Data Protection

The Administrator of personal data provided by the Client is the Company. Personal data is processed in compliance with the General Data Protection Regulation (GDPR) and used only for the purpose of executing the contract and for the Company’s internal records. The data will not be disclosed to third parties unless required by law or explicitly agreed upon.

The Client has the right to access their personal data, rectify it, and request its deletion or limit its processing. Requests can be made via email athello@incentivepoland.com.

§9 Final Provisions

The Agreement is governed by the laws of the Republic of Poland. Any disputes arising from the execution of the Agreement shall be resolved in accordance with the laws of Poland and may be brought before the appropriate court of jurisdiction based on the registered office of the Company.

Any amendments to this Agreement must be made in writing and signed by both Parties. No oral or email amendments are valid.

If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in effect. The Parties will endeavor to replace any invalid provisions with provisions that most closely align with the original intent of the Agreement.

§10 Additional Services and Options

The Company offers additional services such as personalized workshops, event coordination, and customized activities based on the Organizer's specific requests. These services are available upon agreement and subject to availability. Prices for additional services are calculated individually based on the request.

The Client may also request special equipment or other enhancements for their event, subject to prior arrangement and payment of any additional fees associated with those services.

Any changes to the program or additional requirements must be confirmed by the Company at least 3 days before the scheduled activity. Late requests may not be accommodated.

§11 Payment Terms

Payments for the event must be made according to the terms agreed upon in the contract. A deposit is required upon booking, and the final payment must be made no later than 7 days before the event.

Payments can be made via bank transfer or credit card. The Company will issue an invoice for each payment made. In the event of delayed payment, the Company reserves the right to charge interest for late payments as per applicable law.

§12 Force Majeure

In the event of force majeure, the Company is not responsible for failure to perform or delays in performance of its obligations under the contract. Force majeure events include, but are not limited to, natural disasters, strikes, war, government action, or any other event beyond the Company's control.

If a force majeure event occurs, the Company will notify the Client as soon as possible and make reasonable efforts to reschedule or provide an alternative solution. If rescheduling is not possible, the Company will refund any amounts paid by the Client, excluding costs already incurred in connection with the event.

§13 Contact Information

For any inquiries, complaints, or additional information regarding the services provided by the Company, the Client can contact us via the following methods:

Email: hello@incentivepoland.com
Phone: +48 64664574
Address: Ludwiki 4 St. 01-226 Warsaw, Poland