2026 Deals

Terms and Conditions


Terms and Conditions of Participation

§1
Definitions

For the purposes of these Terms and Conditions, the following definitions apply:
 

  1. WBIEGU  – the abbreviated name of the company WBIEGU Iwona Ciechomska (hereinafter referred to as the "Company"), registered at: Ludwiki 4/28, 01-226 Warsaw, Poland, operator of the integracyjne.pl website;
  2. Company - the company WBIEGU, operator of the integracyjne.pl website;
  3. The integracyjne.pl Website – the website through which the Company provides information about its activities and sells products - vouchers for attractions, training sessions, workshops, events, and catering services (hereinafter referred to as the "Website" or "Internet Service");
  4. Workshop - a product or service sold directly by the Company or indirectly through the Company's subcontractors (hereinafter referred to as "training", "workshop", "event", "party", or "attraction");
  5. Group Organizer – a natural person acting on their own behalf or on behalf of an entrepreneur, placing an order for a given attraction (hereinafter referred to as the "Client", "Organizer", or "Group Organizer");
  6. Participants – a group of people taking part in the event;
  7. Final Voucher – confirmation of the conclusion of the attraction sales agreement sent electronically, containing information on the main characteristics of the service, the method of communication with the Group Organizer, and the basic points of these Terms and Conditions;
  8. Subcontractor  - a natural person, legal entity, or institution cooperating with the Company in providing the attractions or their components;
  9. Terms and Conditions (T&C) - means these terms and conditions;
  10. Parties - the parties to the attraction sales agreement are the Company on one side, and the Group Organizer or the entrepreneur on whose behalf the Group Organizer acts based on a power of attorney on the other side (hereinafter referred to as the Party or Client);
  11. Standard Attraction (Standard Package) – a recreational, team-building, or training service or set of services included in the Company's regular offer, having a predetermined program, fixed unit cost, or per-person pricing, published directly on the Website or in the Company's offer catalog.
  12. Tailor-Made Attraction (Bespoke Event) – a service or comprehensive event designed and prepared upon the Client's individual request, characterized by modification of the standard program, a dedicated scenario, logistics, and the selection of non-standard locations or subcontractors. Due to the necessity for the Company to incur fixed and irreversible organizational costs (exclusive reservation of venues, equipment, staff, and subcontractors), the value of a Tailor-Made service is determined as a lump sum or based on an individual cost estimate and is not subject to automatic reduction in the event of a decrease in the number of participants on the Client's side.

§2
General Provisions

  1. These Terms and Conditions set out the general rules and methods for concluding agreements regarding the sale of attractions by the Company.
  2. The Terms and Conditions apply to all attractions sold by the Company.
  3. All participants are obliged to read these Terms and Conditions. The Group Organizer undertakes to inform the participants about the content of the Terms and Conditions no later than before the commencement of the attraction, in electronic or written form.
  4. The Company undertakes to exercise due diligence in the sale of attractions and to ensure efficient communication during the office hours indicated on the Website.
  5. The Parties mutually declare that due to the Company's business profile (organization of corporate events and incentive trips for business), agreements concluded with natural persons running a sole proprietorship always have a strictly professional character for these persons, resulting in particular from the subject of their business activity. Therefore, the application of consumer rights provisions is excluded for such entrepreneurs.

§3
Subject of the Agreement, Payment Terms, Method of Conclusion, and Agreement Amendments

  1. The purchase of an attraction takes place directly through the Website, where, after familiarizing themselves with the main features of the service (including the subject and price), the Group Organizer selects the attraction, determines the number of participants, and the date of the attraction.  
  2. All payments made by the Client prior to the execution of the event constitute a contractual deposit (Polish: *zadatek*). The Parties exclude the application of Article 394 of the Polish Civil Code regarding the Client's right to demand the return of the deposit in double its amount. In the event of cancellation or non-performance of the event by the Company (both for reasons beyond its control and reasons directly attributable to the Company), the Company's maximum liability for damages is strictly limited to the refund of the nominal amount paid by the Client, without the Client's right to demand the return of the deposit in double its amount or any additional compensation claims.
  3. Ordering an attraction requires the payment of a deposit equal to 50% of the total price. The Organizer may also pay the entire order upfront based on a proforma invoice. The remaining 50% of the price must be paid no later than 14 days before the date of the attraction. In the absence of payment within the aforementioned deadline, the Company reserves the right, after prior notification to the Client and setting a final payment date, to consider the event cancelled by the Client and to retain the deposit if it has been paid. If the date of the event is less than 14 days from the order date, 100% of the order total must be paid via express bank transfer or a payment link to secure the reservation. If the Organizer's corporate procedures do not allow for such payment methods, and the ordered attractions require urgent confirmation, the Organizer shall send the Company a bank payment confirmation via e-mail.
  4. The agreement between the Company and the Group Organizer (or the company they represent) is concluded at the moment the deposit is credited to the Company's bank account or the Company's electronic payment account (e.g., PayPro, Przelewy24, Stripe). Payment of the deposit is tantamount to acceptance of these Terms and Conditions. The Organizer undertakes to acquaint all participants with the Terms and Conditions and bears full responsibility for any breach of the conditions by the participants.
  5. After the deposit is credited, the Company sends the Organizer a Final Voucher, which constitutes confirmation of the conclusion of the agreement and specifies the details of the order execution.
  6. In the event of changes to the order, in particular concerning the number of people participating in the attraction, the date of the attraction, and others not mentioned, the Company will send the Client an updated voucher.
  7. The parties to the aforementioned agreement are: the Company and the Organizer or the entrepreneur on whose behalf the Group Organizer acts.
  8. Reservation and purchase of the attraction occur after reading and accepting the Terms and Conditions. Payment of the deposit is equivalent to acceptance of the Terms and Conditions by the Group Organizer, the entrepreneur on whose behalf the Group Organizer acts, and all participants.
  9. Upon the Client's request, the Company issues and sends a VAT proforma invoice.
  10. All prices on the website are net prices. The appropriate VAT rate will be added to each amount in accordance with applicable Polish law. For companies based outside of Poland, the gross amount will constitute the final agreed price, to which the applicable VAT rate (e.g., N/A) will be assigned. Foreign clients who meet the conditions for VAT settlement under the so-called reverse charge mechanism are obliged to settle the VAT independently in accordance with the regulations applicable in their country of residence.
  11. ​A VAT invoice is issued at the request of the Client, submitted within the deadlines specified in applicable regulations. To receive a VAT invoice for a company, the company's Tax Identification Number (VAT number / NIP) must be provided prior to making the payment. Otherwise, the seller will not have the right to issue a business invoice, and the acquiring entrepreneur will lose the ability to classify the purchase as a business expense.
  12. For orders involving Standard Packages, the Group Organizer has the right to change the number of participants free of charge no later than 10 business days before the date of the event, by informing the Company via e-mail at biuro@integracyjne.pl. However, the number of people after the change cannot be lower than the minimum required to execute the given attraction. Additionally, up to 7 business days before the event, the Organizer has the right to reduce the declared number of participants free of charge by a maximum of 5%. If a reduction in the number of participants is reported after this deadline, the Organizer is obliged to pay for the originally declared number of participants.
  13. The rules described in §3 point 12 do not apply to events requiring individual preparation (so-called "tailor-made" events, described in §4). Due to the specificity of fixed costs and binding agreements with subcontractors, in the case of "tailor-made" events, the rules for changing the number of participants are determined each time by a separate agreement or an accepted offer. In the absence of different provisions in the dedicated offer, it is assumed that the order is final, and a reduction in the number of participants on the Client's initiative does not result in a reduction of the total remuneration due to the Company. Additionally, up to 14 business days before the event, the Organizer has the right to reduce the declared number of participants free of charge by a maximum of 5%. If a reduction in the number of participants is reported after this deadline (or above the 5% threshold), the Organizer is obliged to pay for the originally declared number of participants.
  14. KSeF - Invoices (excluding proforma invoices) are issued directly to the Polish National e-Invoicing System (KSeF). If a paper/PDF version of the invoice is required, this request must be communicated via e-mail within the aforementioned deadline.
  15. The provided durations of the attractions are approximate and may vary depending on the group size, date, location, time of day, etc.
  16. Due to the order processing time, the conclusion of the agreement referred to in §3 point 2, and the selection of additional attractions should take place at least two weeks before the start of the attraction. Even if this deadline is exceeded, it is possible to use the Company's proposed services; however, this requires prior contact (preferably by phone) to adjust the dates of the selected attractions. In such a case, 100% of the order total must be paid.
  17. If a reduction in the number of participants is reported after the deadline permitted in the agreement, the Organizer is obliged to pay for the originally declared number of participants. Increasing the number of participants requires the Company's consent and is usually possible, but depends on availability. The Company reserves the right to refuse to accept additional participants if the change is reported less than 10 business days before the event.
  18. In cases where a given attraction has a per-person price (i.e., requires a certain minimum number of participants to be organized), if a smaller number of people participates than declared under §3 of the T&C, the Client is obliged to pay the price for the minimum number of people required for the given attraction, subject to the remaining provisions of these Terms and Conditions.
  19. If the number of people actually participating in the attraction on the day of the event is lower than the final number declared by the Organizer (after taking into account the permissible deadlines for cost-free changes described in this section), the Client is obliged to pay the full order amount for the initially declared number of participants. The Company does not issue refunds, proportional remuneration reductions, or deductions for people absent from the event.
  20. If the number of people participating in the attraction is higher than the number declared in accordance with §3 of the T&C, the Company will, within its capabilities, make efforts to ensure the participation of the undeclared persons, subject to §3 of the T&C. The feasibility of fulfilling the modified order may depend on the timing of prior notification regarding the increase in participant numbers, submitted to the e-mail address or phone number visible on the Company's website during office hours, or to the event coordinator's phone number on business days.
  21. Change of date or attraction at the Organizer's request: The Group Organizer has the right to request a change in the date of the ordered attraction or its replacement with another attraction by submitting an appropriate request electronically to biuro@integracyjne.pl. The change is possible only with the written (e-mail) consent of the Company and depends on the availability of dates and the resources of the Company and its subcontractors. The final decision in this matter belongs to the Company's management. A request to change the date of the attraction should be submitted at least 10 business days before the planned event date. Requests submitted less than 10 business days before the event will be processed according to the cancellation rules specified in §5.
  22. A date change approved by the Company may involve an additional fee, the amount of which is determined individually by the Company and presented to the Organizer before confirming the change. Failure by the Organizer to accept the fee within the designated timeframe is tantamount to resignation from the requested change. The new date must be executed within 2 months of the original event date and cannot exceed the end of the calendar year, unless the parties agree otherwise in writing.
  23. Replacing an attraction with another one by the Organizer is treated as a cancellation of the current order and the placement of a new one, applying the relevant provisions of §5 regarding withdrawal from the agreement. In such exceptional cases, the paid deposit may be credited towards the new order solely with the written (e-mail) consent of the Company. The Company is not liable for the inability to execute the requested change resulting from a lack of availability of dates, locations, or subcontractors. In such an event, the Organizer retains the right to withdraw from the agreement on the terms set out in §5 of the T&C.
  24. The Client accepts that the cancellation of an event on a new date, after changing the attraction to another, or a reduction in the number of participants regardless of when it is reported, will result in a deduction of the full amount due. The new date is treated as final and binding.
  25. Offers on the website and offers sent via e-mail do not constitute a commercial offer within the meaning of the Polish Civil Code and are for informational purposes only, valid on the day of provision. This clause is not introduced to mislead anyone, but due to the possibility of human errors despite all due diligence. The Company thus reserves the right to mistakes or errors.


§4

Standard Packages and Tailor-Made Attractions

  1. The Company sells ready-made standard packages, the scope, price, and terms of execution of which are specified directly on the integracyjne.pl website. The ordering of a standard package takes place in accordance with the rules set out in §3 of the T&C.
  2. Attractions requiring individual preparation (tailor-made) — i.e., not included in the standard offer of the website, created at the Client's request taking into account specific requirements regarding the program, location, number of participants, scenario, or other elements — are priced individually, based on a separate offer sent by the Company electronically.
  3. The terms of execution for tailor-made attractions, including price, payment date, scope of service, and cancellation rules, are determined individually each time and confirmed in a separate agreement or offer accepted by both Parties through the payment of a deposit. The provisions of these Terms and Conditions apply accordingly unless the separate agreement stipulates otherwise.
  4. Additional work — i.e., services or elements of performance not included in the scope of the ordered attraction (both standard and tailor-made), commissioned by the Organizer during execution or after concluding the agreement — are priced individually and require written (e-mail) confirmation by the Company before their execution. Without such confirmation, the Company is not responsible for their execution.
  5. Offers regarding tailor-made attractions and additional work are valid for the period specified in the offer. After this period, they require re-confirmation by the Company.


§5
Right of Withdrawal / Cancellation Policy
 

  1. Preliminary reservations for which the Client has not paid a deposit are non-binding. The Client can make changes to such an order, e.g., regarding the number of people participating in the attraction, as well as cancel the reservation without incurring any costs.
  2. After the agreement is concluded, the Client has the right to withdraw from the agreement without giving a reason, excluding service agreements if the Company has fully performed the service with the explicit consent of the Client, or services for which the date/period of execution has been specified in the order (Article 38 point 12 of the Polish Consumer Rights Act).
  3. If the Client is a Consumer (a natural person making a purchase not directly related to their business or professional activity), they have the right to withdraw from a distance contract within 14 days without giving any reason. However, in accordance with Article 38 point 12 of the Consumer Rights Act, the right of withdrawal from an off-premises contract DOES NOT apply to a Consumer if the agreement concerns the provision of services regarding accommodation, transport, catering, leisure activities, entertainment, sports, or cultural events, provided the agreement specifies a specific day or period of service execution. Therefore, when purchasing an attraction with a specific execution date, the Consumer does not have a statutory right of withdrawal, and the cancellation rules specified below apply.
  4. The financial rules regarding the cancellation of an order or event by the Client (after the deposit has been paid and the date has been set) are as follows:

    a) Withdrawal from the agreement more than 60 calendar days before the date of the first attraction results in the Company retaining the paid deposit. In such an event, the Client automatically receives a Voucher equivalent to the value of the paid deposit for the organization of a selected attraction, to be used within 6 months from the cancellation date (The Voucher cannot be extended or exchanged for cash).

    b) Withdrawal from the agreement between 60 and 10 business days before the event date results in the irrevocable forfeiture of the deposit to the Company, without the Client's right to receive a Voucher.

    c) Withdrawal from the agreement made less than 10 business days before the attraction requires the Client to pay the full (100%) amount resulting from the order. In such a case, the missing amount (exceeding the paid deposit) must be settled within an absolute deadline of 14 days from the date of withdrawal, based on an invoice issued by the Company.

  5. Subject to the provisions of §6 and individual arrangements for Tailor-Made events, in the event of non-performance of the Agreement for reasons attributable to the Client, the Company is entitled to withdraw from the Agreement and retain the received deposit on the terms specified in these Terms and Conditions. In the event of withdrawal from the Agreement for reasons strictly attributable to the Company, the Client is entitled to a refund of the paid deposit only in its nominal amount, subject to the provisions of §3 excluding the right to demand double the amount and the provisions of §6.
  6. The enforcement of receivables arising from these Terms and Conditions takes place at the debtor's expense.
 

§6
Rules of Participation in Attractions and Execution of the Agreement

  1. All participants must be of legal age (adults). The responsibility to ensure this condition is met lies with the Organizer. The Company bears no responsibility for the participation of minors in the attraction.
  2. The Company is not responsible for the behavior of participants during the events or for any damage caused by participants. The Group Organizer is responsible for any damage caused by individuals taking part in the event and for ensuring that all participants are adults and have read the Terms and Conditions.
  3. The Company reserves the right to exclude participants from the attraction who behave in a manner that threatens safety or violates the rules of social coexistence, without the right to a refund of incurred costs.
  4. ​During the attraction, the Company reserves the right to demand that a participant or participants leave the venue if they do not comply with the Terms and Conditions, do not follow the reasonable instructions and recommendations of the Company's employees, subcontractors' employees, and cooperating personnel (instructors, event coordinators, artists, venue staff, etc.), or if they behave incorrectly, rudely, or against social norms (e.g., destroying the equipment of the Company or cooperating firms).
  5. Exclusively in the event of Force Majeure (e.g., extremely unfavorable weather conditions preventing the execution of outdoor attractions) or other objective circumstances threatening the health and safety of participants, the Company reserves the right to organize the attraction in a different location or at a different time. In such an event, the Company guarantees the maintenance of a similar or higher standard of service. The Company will make every effort to ensure this change is as unintrusive as possible for the Client and will promptly inform them of the situation. If the price of the base service is reduced as a result, the excess amount paid will be refunded to the Client.
  6. The Organizer undertakes to cover any costs of damages caused by participants, according to an estimate of losses prepared at the scene of the incident. The estimation of losses is made in writing immediately after they occur. This document simultaneously constitutes a request for payment and obliges the Client to pay the specified compensation (damage amount). In such a case, the fee can be settled on-site or within 7 days after the event concludes, based on an invoice issued by the Company.
  7. If it is impossible to enforce the repair of damages directly from the perpetrator-participant at the scene, the Client (the entrepreneur party to the agreement) bears joint and several liability for the damages documented by the protocol. The coverage of damage costs will occur within 14 days from the date of delivering a debit note or invoice to the Client, to which the protocol and repair estimate will be attached.
  8. In exceptional situations where the execution of the agreement is impossible (e.g., when a subcontractor ceases operations or changes the offer in a way that prevents delivering the attraction as described on the website), the Company has the right to withdraw from the agreement within 2 days from its conclusion or from the day the Company learned that performance is impossible.  In such a case, the Company will inform the Organizer of the situation and propose an alternative solution. If it is not accepted within the designated timeframe, the Company will refund the entire amount paid to the Client.
  9. The Company reserves the right to change the date or cancel the event in the case of unforeseen events, Force Majeure, or circumstances beyond the Company's control, such as problems with subcontractor availability, illnesses, sudden breakdowns, or changes in legal regulations. In the event of cancellation, the Company will refund the Organizer the entire amount paid to date. If a date change is possible, the Organizer has the right to use the new date or withdraw from the agreement without additional costs.
  10. In exceptional cases, when for reasons beyond the Company's control (e.g., weather conditions, traffic situations, illness or random accidents of subcontractors or personnel involved in organizing the attraction who cannot be replaced, sudden breakdowns, etc.), it is necessary to change the location and time of the attraction, the Company will promptly inform the Group Organizer of this fact. In such a case, all provisions and obligations arising from the Terms and Conditions remain unchanged.
  11. In exceptional circumstances, if the attraction must be cancelled by the Company or a subcontractor (e.g., due to Force Majeure, national mourning, etc.), and if the parties do not mutually agree on another date for the attraction, the Company will refund the Client the entire amount paid to date. In such a situation, the Parties waive further claims for damages against each other.
  12. The Company's liability for damages resulting from non-performance or improper performance of the agreement, regardless of the legal basis for the claim, is strictly limited to the actual loss suffered by the Client (excluding lost profits - *lucrum cessans*) and in no event may exceed the total net remuneration amount paid by the Client for the given event based on issued invoices.
  13. Transfers included in the price of some workshops/trainings are carried out by private minibuses via external Subcontractors. In exceptional cases beyond the Company's control (unavailability, Force Majeure, etc.), the Company reserves the right to use other means of transport.
  14. If subcontractors reserve the right to determine the rules of participation in an attraction (e.g., client selection), a participant dressed contrary to the dress code required by the subcontractor (e.g., wearing sports shoes, white socks, flip-flops, sandals, chains, tracksuits, etc.), significantly under the influence of alcohol or drugs, or failing to adhere to other rules, may not be allowed to participate. In such a situation, neither the participant nor the party to the agreement has the right to demand a refund of the price. The Company recommends ensuring a safe return home for an intoxicated or drugged participant. To obtain information regarding the admission rules of a specific subcontractor, please contact the event coordinator.

§7
Insurance

  1. The Company does not provide automatic insurance for participants during the event, unless the Organizer has purchased an additional Personal Accident Insurance (NNW) option. The Organizer is obliged to inform participants of the necessity to purchase additional insurance on their own in the case of participating in extreme attractions (e.g., zorbing, bungee jumping). In the absence of appropriate insurance, participants take part in the event at their own risk and of their own free will.
  2. The Group Organizer is obliged to inform all participants about the applicable safety rules, regulations, and responsibility for their own actions during the event. The Company reserves the right to refuse participation in the event to persons who do not follow the rules or are under the influence of alcohol or intoxicants. The Group Organizer is liable for failing to fulfill the information obligation towards the participants.
  3. The Client may purchase Personal Accident Insurance (NNW) offered by external providers through the Company. By purchasing insurance through the Company via payment, the Organizer declares that they have read the General Terms and Conditions of the NNW Insurance offered by the Company.
  4. Some attractions offered by the Company (e.g., parachute jumps, zorbing, quad biking) are considered extreme sports by insurance companies and are not covered by standard insurance policies. Insurance coverage is also excluded in the event of participants consuming alcohol or other intoxicants. To protect against the above circumstances, it is recommended to purchase an appropriate additional insurance package from an insurance company.
  5. The Company declares that the majority of subcontractors providing attractions hold basic Third Party Liability (OC) insurance.
  6. The Company's Third Party Liability (OC) insurance - tort and contractual - is included in the price of some attractions.
  7. The Company advises that every participant should possess medical insurance valid within the territory of the Republic of Poland.
  8. Given the regulations regarding the right of withdrawal contained in §5 point 2 of the T&C, it is recommended to use cancellation insurance in case of illness. The Company notes that many credit card issuers offer similar insurance as an option. Please ask your bank representative or insurance company for details.

§8
Complaint Procedure

  1. The Group Organizer has the right to file a complaint within 7 days from the end of the event, indicating specific shortcomings in the execution of the order. The complaint should be submitted via e-mail to biuro@integracyjne.pl along with a description and documentation of the problem (e.g., photos, videos). The Company undertakes to review the complaint within 14 business days from the date of its submission. If the complaint is accepted, the Company may offer the Organizer a partial refund, an additional discount on future orders, or other forms of redress. Complaints submitted after the deadline will not be considered.
  2. A Party may file complaints regarding the agreement concluded with the Company at: biuro@integracyjne.pl or in writing to the Company's address. A correctly filed complaint should contain at least:
  • a. Name, surname/company name, address, and e-mail address of the Client.
  • b. The date of conclusion of the agreement constituting the basis for the complaint.
  • c. The subject of the complaint, indicating the Party's request.
  • d. A description of all circumstances justifying the complaint.

       3. If the data or information provided in the complaint requires supplementation, the Company, before considering it, will ask the person filing the complaint to supplement it within the indicated scope.
       4. The Company reviews the complaint within a maximum of 14 business days from the date of receiving it in full form or the date of its supplementation in accordance with §8 point 3 of the T&C, guided by the protection of the legitimate interest of the party filing the complaint.
       5. The response to the complaint is sent to the e-mail address provided by the person filing the complaint.

§9
Privacy Policy

In order to adapt the content and services available via the Website to the individual needs and interests of users, the administrator uses so-called 'cookies'—short text information saved on the user's computer, which the server can read each time it connects from that computer. Cookies provide statistical data about user traffic and their use of individual portal pages, enabling efficient identification of the user and their preferences, which allows for understanding their behavior and interests. The user may disable the option of accepting cookies in their browser at any time.

§10

Electronic Payments

The Company declares that electronic payments related to the conclusion of the agreement are processed by the company PayPro S.A., with its registered office at ul. Pastelowa 8, 60-198 Poznań, Poland, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register (KRS), under the KRS number: 0000347935, NIP (VAT No): 7792369887, REGON: 301345068.

§11
Final Provisions

  1. In matters not covered by these Terms and Conditions, the provisions of the Polish Civil Code shall apply.
  2. All disputes arising from the performance of the agreement shall, in the first instance, be resolved amicably out of court by the parties (e.g., through mediation).
  3. In the absence of an agreement, the parties stipulate that any disputes or claims arising from the execution of the agreement, its breach, termination, invalidity, or related matters, will be settled by the court having local jurisdiction over the Company's registered office.
  4. In the case of agreements concluded with a Consumer, or an entrepreneur holding consumer rights, all disputes or claims referred to in §11 point 3 of the T&C are recognized by the competent court in accordance with the provisions of the Polish Code of Civil Procedure.
  5. The Company processes personal data for the purpose of providing services, concluding, and performing agreements. The Client has the right to access, correct, and delete their personal data.