Terms and Conditions — Corpoland Group

Terms and Conditions

Article 1. Definitions

Company — English House Events, registered at Czolgistow 1, 04-815 Warsaw, Poland (NIP: 1132434517), operating the Corpoland Group websites. "We", "Us", "Our" refer to the Company.

Website — any website operated by the Company to present information and sell Activities.

Client / Organiser — a natural person or legal entity placing a booking on their own behalf or on behalf of a group or business. "You", "Your" refer to the Client.

Activity — any event, experience, entertainment service, transfer or related service offered through the Website.

Deposit — all amounts paid by the Client before the Activity date, including earnest money (zadatek) where applicable.

Outstanding Balance / Balance — the unpaid portion of the total contractual price remaining after the Deposit has been paid.

Participants — all persons, including the Client, who attend or take part in the Activity.

Suppliers / Subcontractors — third-party companies or individuals engaged by the Company to perform or assist in delivering part or all of an Activity.

Initial Voucher — the email confirmation sent after a preliminary booking, outlining key features and price.

Final Voucher — the email confirmation sent after deposit payment, confirming the contract is concluded.

Amended Voucher — a revised confirmation issued when changes are made to an existing booking.

Consumer — a natural person acting for purposes outside their trade, business or profession, within the meaning of applicable EU and Polish consumer law.

Entrepreneur — a person or entity acting for purposes related to trade, business or profession.

Entrepreneur with consumer rights — a sole trader who concludes a contract of a non-professional nature, benefiting from statutory consumer protections under Polish law.

Terms — these Terms and Conditions.

Contract — the legally binding agreement between the Company and the Client concluded upon deposit payment and issuance of the Final Voucher.

Article 2. General Provisions

These Terms govern the booking, payment, participation and cancellation of Activities offered by the Company.

Information on the Website does not constitute a binding commercial offer within the meaning of the Polish Civil Code. It is an invitation to submit orders. The Company reserves the right to correct typographical errors, pricing mistakes and outdated information.

By paying the Deposit, the Client confirms they have read, understood and accepted these Terms on their own behalf and on behalf of all Participants in the booking.

The Company undertakes to perform its services with reasonable professional diligence and to maintain clear communication with the Client throughout the booking process.

Depending on the Activity, the Company may act as a direct organiser or as a disclosed agent arranging services provided by third-party Suppliers. Where the Company acts as agent, the Supplier's terms may also apply alongside these Terms.

Article 3. Booking Process, Payment and Contract Conclusion

Activities are purchased through the Website. The Client selects the Activity, destination, date and estimated number of Participants, and pays a Deposit of 20–100% of the total price depending on the Activity, destination and lead time.

The Contract is concluded when the Deposit is credited to the Company's account and the Final Voucher is issued to the Client by email.

The Outstanding Balance, if any, shall be paid:

online, no later than 14 days before the Activity date (unless a different deadline is stated); or
in cash to the Company's guide at the meeting point before the Activity begins, where expressly permitted.

Credit card payments for the Outstanding Balance may be subject to a processing fee corresponding to the actual cost charged by the payment operator, clearly disclosed before payment.

For bookings made 3 or fewer calendar days before the Activity date, a minimum Deposit of 50% is required, or up to 100% at the Company's discretion based on Activity type, destination and timing.

The final confirmed number of Participants must be submitted no later than 7 days before the scheduled Activity start time. If the actual number of Participants is lower than the confirmed number, the Client remains liable for the full amount based on the confirmed number, subject to the minimum participant threshold for that Activity.

Where an Activity requires a minimum number of Participants, the Client is liable to pay the price for that minimum even if the actual group is smaller.

If the actual number of Participants is higher than confirmed, the Company will use reasonable efforts to accommodate additional Participants subject to availability and additional payment.

The Client is responsible for ensuring that their contact details (phone, email, WhatsApp) are accurate and active throughout the pre-Activity period. Where the Outstanding Balance has not yet been paid, the Company may attempt to contact the Client via WhatsApp and/or email to arrange payment and confirm booking details. If the Client does not respond to such communications within 48 hours of the first message being sent, the Company reserves the right to cancel the booking, retain the Deposit in full, and release the reserved slot. The Client will be notified of the cancellation by email to the address provided at the time of booking.

Article 4. Cancellation Policy, No-Show and Outstanding Balance

4.1 Non-binding initial reservations

Preliminary reservations for which no Deposit has been paid are not binding and may be changed or cancelled at any time at no charge.

4.2 Changing the number of Participants (per-person Activities)

Where an Activity is priced on a per-person basis, the Client may reduce the number of Participants without cancellation fees provided the reduction is communicated in writing at least 8 days (192 hours) before the scheduled Activity start time.

Any reduction is subject to the minimum participant threshold for the Activity. The Client cannot reduce the number below the minimum required for the Activity to proceed at the agreed price. If the confirmed number falls below the minimum, the Client is liable for the price of the minimum number.

Where an Activity is priced per unit, per group, per venue slot, or any other non-person basis, changes in participant numbers do not affect the price unless confirmed in writing by the Company.

4.3 Cancellation schedule

All timelines are calculated to the hour using the local time of the Activity destination.

When cancellation is received	Financial consequence
8 or more days before the Activity start time	Deposit is forfeited. No further amount is due.
3 to less than 8 days before the Activity start time	Deposit is forfeited. A refund of up to 70% of the total booking value may be issued at the sole discretion of Company management, depending on actual costs incurred. The Client accepts that the Company is not obliged to disclose supplier invoices, pricing structures or internal cost data, which constitute confidential commercial information.
Less than 48 hours before the Activity start time	The full contractual amount is immediately due and payable. No refund shall be issued for any amount already paid.

4.4 Outstanding balance due upon late cancellation

If the Client cancels at a time that triggers full payment under Article 4.3, any unpaid Outstanding Balance becomes immediately due on the date and time of cancellation.

The Client must pay the full Outstanding Balance within 7 calendar days of cancellation. If this deadline is not met, statutory interest will accrue from the cancellation date, and the Company reserves the right to pursue full recovery including legal costs and enforcement expenses.

4.5 No-show

If the Client or Participants fail to appear at the agreed meeting point within 30 minutes of the scheduled Activity start time without prior written notice to the Company, this constitutes a no-show and is treated as a cancellation made less than 48 hours before the Activity.

The full contractual amount becomes immediately due and payable. No refund shall be issued for any amounts already paid. The Company's guide will attempt to contact the Client by phone and WhatsApp during the 30-minute window. The Company bears no liability if the Client provided incorrect or inactive contact details.

4.6 Unreachable Client

Where an Activity is due to begin within 24 hours and the Company cannot reach the Client for a continuous period exceeding 3 hours via any available channel (email, phone, WhatsApp), the Company may cancel the Activity. In such cases, the Deposit is forfeited, the Outstanding Balance becomes immediately due, and no refund will be issued.

4.7 Illness and personal circumstances

The cancellation schedule above applies regardless of the reason for cancellation, unless the Company expressly agrees otherwise in writing. The Client is strongly recommended to obtain travel or event cancellation insurance before booking. Many credit cards include similar coverage — please contact your bank for details.

4.8 Deposit as earnest money

Where the Deposit is designated as earnest money (zadatek), it shall be treated in accordance with Article 394 of the Polish Civil Code. The Deposit does not limit the total amount of the Company's claims where the full contractual amount becomes due under these Terms.

If the Company fails to perform the Contract without justification, the Client may demand double the Deposit value. If the Client fails to perform, the Company may retain the Deposit.

4.9 Rescheduling and vouchers

The Company may, at its sole discretion, offer a reschedule, booking credit or voucher instead of enforcing strict payment obligations. The Client has no automatic entitlement to a reschedule, voucher or goodwill refund unless confirmed in writing by the Company.

4.10 Statutory withdrawal right

The statutory 14-day withdrawal right under the EU Consumer Rights Directive and the Polish Consumer Rights Act does not apply to contracts for leisure services, entertainment and related activities with a specific date or period of performance (Article 38(1)(12) of the Consumer Rights Act). Therefore the Client is not entitled to withdraw from a dated Activity booking under the distance selling rules.

Important: All cancellation timelines are calculated based on the local time at the Activity destination, not the Client's location.

Article 5. Participation Rules and Service Performance

All Participants must be aged 18 or older unless a specific Activity expressly permits younger Participants and this is confirmed in writing. The Client is solely responsible for ensuring compliance.

The Company and its Suppliers reserve the right to refuse participation or remove any Participant who is intoxicated, aggressive, violating safety instructions, not compliant with venue dress codes, or otherwise posing a risk. No refund shall be due in such cases.

The Client agrees to cover any and all expenses resulting from damage caused by the Client or any Participant, in accordance with a written damage estimate drawn up at the site of the damage immediately upon its occurrence. Such written assessment constitutes a formal payment request addressed to the Client. The Client is required to pay the amount specified in the assessment without undue delay. If payment is not made upon assessment of the loss, statutory interest shall accrue on the outstanding amount from the date of the assessment until full payment is received.

A final itemised invoice will be issued to the Client within 14 days of the damage assessment. If upon final accounting the assessed amount proves to have been higher than the actual documented costs, the Company will issue a refund of the difference to the Client's original payment method within the same 14-day period.

Failure to pay a damage assessment within the deadline specified in the written notice shall result in the automatic cancellation of any further Activities booked by the Client, without the right to a refund of any amounts already paid for those bookings. The Company will notify the Client of such cancellation in writing.

If extraordinary circumstances prevent contract performance — including Supplier insolvency, venue closure, severe weather, road conditions, strikes, public authority restrictions, cyber incidents, indispensable staff illness or comparable force majeure events — the Company may cancel or modify the Activity.

In such cases the Company will first attempt to propose an alternative date, replacement service or voucher. If no reasonable alternative is agreed within 3 days, the Company will refund the amount paid minus any non-recoverable costs irreversibly incurred.

In force majeure situations, the Company shall not be liable for indirect or consequential losses including flights, accommodation, missed connections, lost profits or reputational damages.

In extraordinary cases where the venue or time of the Activity must be changed for reasons not attributable to the Company — including severe weather conditions, road conditions, illness or emergency affecting indispensable personnel who cannot be replaced, sudden technical failure, utility outage, or comparable unforeseen events — the Company will notify the Client immediately upon becoming aware of the circumstances. In such cases, all other provisions and obligations of the Contract remain unchanged, and the Company shall not be liable for any indirect costs incurred by the Client as a result of the change.

Article 6. Insurance

Unless expressly stated in the booking confirmation, no personal accident, medical, cancellation, baggage or travel insurance is included in the price. Participation is at the Client's and Participants' own risk.

Optional insurance may be offered or arranged by the Company for an additional fee. Where purchased, coverage is governed by the insurer's separate policy terms.

Certain Activities (such as skydiving, zorbing, ATV tours or other extreme sports) may be excluded from standard insurance policies, especially if Participants are under the influence of alcohol or drugs. The Client is responsible for verifying coverage before participation.

All Participants are recommended to hold valid health insurance in the country where the Activity takes place. In the event of cancellation due to illness, the Client should use their own travel or health insurance for cost recovery.

Most but not all Suppliers hold basic third-party liability insurance. Information about a specific Supplier's coverage is available on request but may take up to 7 days to confirm.

Article 7. Content and User-Generated Content

The Company may invite Clients and Participants to submit reviews, photos, comments or other content to the Website or linked platforms.

By submitting content, the Client grants the Company a worldwide, non-exclusive, royalty-free, perpetual and irrevocable licence to use, reproduce, adapt, translate, distribute and display that content for any lawful purpose in connection with the Company's business.

The Client is solely responsible for any content they submit and represents that it is accurate, lawful and does not infringe any third-party rights.

The Company reserves the right to remove or modify user-submitted content at its sole discretion and without prior notice.

Article 8. Complaints

Complaints about the performance of the Contract may be submitted to: hello@corpoland.com or to the Company's registered postal address.

A valid complaint must include at minimum: full name, contact details, booking reference or date, a description of the issue, and the requested resolution.

If additional information is required, the Company will request it before processing the complaint. The Company will respond within 14 days of receiving a complete complaint. If more time is needed, the Client will be notified with an explanation and an expected response date.

Responses will be sent to the email or postal address provided by the Client.

Any refund granted under a complaint will be made to the original payment account.

Consumers may also use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr

Article 9. Online Payments

Online payments are processed by authorised payment providers which may include Stripe, PayPal, PayPro SA / Przelewy24, or other providers displayed at checkout.

The Client must use only payment instruments for which they are duly authorised. The Company is not responsible for payment failure caused by the Client's bank, card issuer, insufficient funds, fraud screening or authentication requirements.

Where the payment interface offers Dynamic Currency Conversion (DCC), the Company recommends not selecting this option, as it typically results in less favourable exchange rates. Any DCC fees or conversion losses resulting from the Client's choice are the Client's responsibility and are not refundable by the Company.

Article 10. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by applicable law, including liability for death or personal injury caused by negligence, fraud, or other non-excludable claims.

Subject to the above, the Company's total aggregate liability for any claim arising from a specific booking shall not exceed the total amount paid by the Client for that booking.

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential or punitive damages, including loss of profit, loss of enjoyment, travel and accommodation costs, replacement services purchased elsewhere, or reputational harm.

The Company is not liable for acts or omissions of independent third parties beyond its reasonable control, including public authorities, venue security, transport operators or other persons not under the Company's management.

Article 11. Privacy Policy and Personal Data

11.1 Data controller

The data controller is MK WINTS Events Co, Ludwiki 4/28, 01-226 Warsaw, Poland (NIP: 113-014-66-59). Contact for data protection matters: hello@corpoland.com

The Company processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.

11.2 Legal bases and purposes of processing

Purpose	Legal basis (GDPR Art. 6)
Processing bookings, issuing vouchers, managing payments	Art. 6(1)(b) — performance of a contract
Compliance with tax, accounting, VAT and legal obligations	Art. 6(1)(c) — legal obligation
Customer service, fraud prevention, debt recovery, defence of legal claims	Art. 6(1)(f) — legitimate interests
Marketing communications (newsletter, promotions)	Art. 6(1)(a) — consent (where separately obtained)
Website analytics and performance monitoring	Art. 6(1)(f) — legitimate interests / consent where required

11.3 Categories of data processed

Identity data: name, date of birth where required
Contact data: email address, phone number, postal address
Booking and transaction data: Activity details, dates, payment records
Communication data: emails, WhatsApp messages, support interactions
Technical data: IP address, browser type, device identifiers, cookie identifiers

11.4 Recipients and data sharing

Personal data may be shared with:

Suppliers and subcontractors — to the extent necessary to deliver the Activity
Payment processors (Stripe, PayPro/Przelewy24, PayPal) — for payment processing
IT and hosting providers — for Website operation and maintenance
Accounting and legal advisers — for compliance purposes
Debt collection entities and courts — where necessary to recover outstanding payments
Review platforms (e.g. Trustpilot) — where the Client has submitted a review

The Company does not sell personal data to third parties.

11.5 International data transfers

Personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where Suppliers, payment processors or IT providers operate. Any such transfer will be carried out under appropriate safeguards as required by GDPR, including Standard Contractual Clauses (SCCs) or reliance on an adequacy decision, where applicable.

11.6 Retention periods

Data category	Retention period
Booking and contract data	5 years after the Activity date (Polish civil limitation period)
Accounting and VAT records	5 years from the end of the tax year in which the transaction occurred
Customer communications	3 years after the last interaction, unless a longer period is required for a claim
Marketing data (with consent)	Until consent is withdrawn
Website analytics / cookies	Up to 13 months depending on cookie type

11.7 Rights of data subjects

Subject to applicable law, data subjects have the right to:

Access — obtain a copy of their personal data
Rectification — correct inaccurate or incomplete data
Erasure — request deletion where there is no lawful ground to retain data
Restriction — limit processing in certain circumstances
Portability — receive data in a structured, machine-readable format
Objection — object to processing based on legitimate interests or for direct marketing
Withdrawal of consent — where processing is based on consent, withdraw it at any time without affecting prior processing

Requests should be sent to hello@corpoland.com. The Company will respond within 30 days.

Data subjects have the right to lodge a complaint with the competent supervisory authority. In Poland: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, https://uodo.gov.pl. Clients in other EU countries may also contact their national supervisory authority.

11.8 Cookies

The Website uses cookies and similar tracking technologies. Cookies fall into the following categories:

Strictly necessary cookies — required for the Website to function. No consent required.
Analytics cookies — used to understand how visitors interact with the Website. Activated only with consent.
Marketing cookies — used to deliver relevant advertising. Activated only with consent.
Preference cookies — used to remember user settings. Activated only with consent.

Users can manage cookie preferences at any time through the cookie consent banner or browser settings. Withdrawing consent will not affect the lawfulness of prior processing.

Note: This Article constitutes the contractual data processing notice. A full standalone Privacy Policy providing additional detail is available on the Website and forms a companion document to these Terms.

Article 12. Final Provisions

These Terms and any Contract concluded under them are governed by Polish law, without prejudice to any mandatory consumer protection provisions of the country in which a Consumer has their habitual residence.

The parties shall first attempt to resolve any dispute amicably.

For contracts with Consumers, disputes may be brought before the courts competent under mandatory EU and national consumer law, including the courts of the Consumer's habitual residence where that right is provided by law.

For contracts with Entrepreneurs, disputes shall be resolved exclusively before the courts having jurisdiction over the Company's registered office in Warsaw, Poland, unless the Company elects to pursue a claim before another competent court.

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force.

The Company may amend these Terms for future bookings by publishing an updated version on the Website. Amendments do not affect Contracts already concluded unless required by mandatory law or both parties agree otherwise in writing.

In matters not governed by these Terms, the provisions of the Polish Civil Code and applicable EU consumer protection law apply.

Applies to: corpoland.com, staghero.com, polterabender.dk, derjga.de, top-evg.fr, utdrikningslagen.com, svensexor.com and all other Corpoland Group websites.

In case of conflict between language versions, the English version prevails.